Don’t worry, our cannabis
experts are standing by.

You can view the status of your order at any time by clicking the Accounts link (desktop), or person icon (mobile), in the top right corner of the page.

Orders are fulfilled within standard business hours Monday thru Friday at our warehouse facility in Madison, WI. Most orders ship same-day, but orders placed after 3pm EST, on holidays, or over the weekend may take up to 48 hours to fulfill. You will receive a tracking number via email when your package is prepared for transit.

At Indacloud, we strive to provide our customers with high-quality products and exceptional service; that said, we understand that there may be instances where you need to return product(s). Our legendary customer service team is here to help! Customers may request a return within 7 days from the date of receipt for opened products and 30 days for any unopened products.

To initiate a return, please contact us and include your order number, product(s) you’re returning, and the reason for the return.

You can read our full policy here. https://indacloud.co/pages/terms-of-service/

Our products are 2018 Farm Bill compliant; unless your state has specific restrictions, our products are federally legal to own, ship, and consume by adults 21+ in the United States!

When you navigate to the checkout screen, you'll see a "Enter Promo Code" field. Add your code and hit Apply!

First, log in to your Indacloud user account.

Then, after clicking the gold cloud icon in the bottom right corner of the screen to view your rewards, you’ll see a wallet icon next to the home icon in the navigation bar.

From there, you’ll type in the desired amount of coins to use, and click Create Coupon. This generates a promo code you will copy/paste and enter at checkout to use your credit.

Scrolling down on this page will show you any unused rewards codes saved to your account.

Please note it may take up to 72 hours for coins to appear after a purchase.

1g and 3g devices: Auto-draw – the coil will heat up automatically when it senses airflow. Just put your mouth on the mouthpiece and inhale! You’ll see a white indicator light appear if its working.

If you notice the indicator light blinks when you attempt to use the device, please charge the device and try again.

Beast Mode 6g: To use your Beast Mode vape, first power it on with five quick clicks of the button – you should see the screen activate and flash a few times as it powers on. Then, press and hold the button while inhaling to take a drag!

Once powered on, you can also use 2 quick clicks to activate preheat mode – great for warming the device up for optimal use at startup!

To power off, use the same 5 quick clicks – you’ll see the screen flash similar to startup.

The screen will flash a 1 and battery icon when the device is low battery and needs to be charged.

Vape cartridges: Please follow the instructions for the battery you will be using.